At Renvilles, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Renvilles Costs Lawyers, Chandos House, Heron Gate, Hankridge Way, Taunton, TA1 2LR. Alternatively, you can telephone 0345 241 5775.
Who are we?
Renvilles is a Limited Company (no: 5360466). We provide legal costs services. The registered address is Chandos House, Heron Gate, Hankridge Way, Taunton, TA1 2LR
How do we collect information from you?
We obtain information about you when you use our website (for example, when you contact us about services, or if you register to receive our newsletters). We also obtain information about you when you use our services (for example, when we are working on case files you have sent us)
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information in relation to which web pages are accessed.
How is your information used?
We may use your information to:
- to carry out our obligations arising from any instructions you have provided to us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest;
- contact you in order to ask you to provide us with services;
- process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purpose of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or by writing to Renvilles Costs Lawyers, Chandos House, Heron Gate, Hankridge Way, Taunton, TA1 2LR. Alternatively, you can telephone 0345 2410 5775.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or by writing to Renvilles Costs Lawyers, Chandos House, Heron Gate, Hankridge Way, Taunton, TA1 2LR. Alternatively, you can telephone 0345 2410 5775.
You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can enhance our level of service to you. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.